Credentialing and LicensE FAQ

1. Visit LicensE.wi.gov and click on “Forgot/Change Password?”

2. Enter your username and select “Change or Reset Password.”

3. Check your email and click the link provided to reset your password.

4. If you have an account but don't remember your username, use your email address followed by “.dsps” as your username. Example: Jane.Doe@gmail.com.dsps

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Password Requirements: 

• At least 8 characters long

• Includes at least one letter

• Includes at least one number

• Includes at least one special character (Example: !, @, #, $)

• No requirement for uppercase and lowercase letters. 

If you successfully reset your password but are repeatedly redirected back to the password reset page instead of being signed in, try the following steps:

1. Clear your browser's cache and cookies.

2. If the password reset email was delivered to your spam or junk folder, move the email to your inbox before selecting the password reset link.

3. Try signing in using a different internet network, if available.

4. Do not use a Road Runner email address when accessing your LicensE account.

My account is locked.

• Wait approximately 30 minutes for the account to unlock automatically.

• If multiple password reset requests were submitted, wait up to 24 hours before requesting another password reset email.

• If you cannot wait or the account remains locked, contact DSPS for assistance.

If the issue continues, please visit LicensE (LicensE.wi.gov), select “Request Support,” and submit a support ticket. In the support ticket, please include the last four of your SSN, date of birth and a description of the issue, including that you are experienceing a password reset loop.

Your username may be your email address, your email address with “.dsps” at the end or another variation. If you try these and they do not work, please submit a support ticket by clicking “Request Support” on LicensE page link LicensE.wi.gov. Please include your full name, date of birth and last four of your SSN, or your FEIN if it is a business license.

If you are not receiving a password reset email, please check the following:

• Ensure you entered the correct username. If you did not receive a username previously, try using your email address followed by “.dsps” (example: Jane.Doe@gmail.com.dsps).

• Check your spam or junk email folder.

• Confirm that your email inbox is not full.

• Allow a few minutes for the email to arrive. 

• Add the LicensE email address (noreply@salesforce.com) to your email account's safe sender list to ensure you receive future emails.

If you are still not receiving the password reset email, please open a support ticket in LicensE (LicensE.wi.gov) by choosing “Request Support” on the blue menu bar along the top of the page. 

1. Google Chrome is the preferred browser.

2. Alternatively, you may use Safari, Firefox, or the most recent version of Microsoft Edge.

1. Yes, you can access your account on a mobile phone or tablet (put your phone into the landscape orientation for best results).

2. Some features may not be fully available on smaller screens. We recommend using a desktop or laptop computer with a larger screen.

To Change the Name or Mailing Address in Your Account:

1. Log in to your LicensE account at LicensE.wi.gov

2.  Locate and click on the Amendment Tab.

3. Select the type of change you want to request (name or mailing address).

4. If you are requesting a name change, gather and upload the required documentation showing proof of the name change.

   • You must upload one of the following documents.

     • Driver's License

     • Marraige Certificate

     • Divorce Decree

     • Social Security Card

     • Court Documents

5.  Submit the amendment request.

To Change the Name or Mailing Address (if you are unable to login): 

1. Log in to LicensE at LicensE.wi.gov.

2. Click the Request Support tab (located on the blue menu bar at the top of the page) to submit a ticket. 

Include the following information in your support ticket:

• Your full name

• The last 4 digits of your Social Security Number (SSN)

• Your date of birth (DOB)

• Your new email address

Note to Organizations

Per Wisconsin Statute Section 440.11, organizations are required to update your name, mailing address, and email address within 30 days of the change.

In order to make these changes (or any profile changes), please follow the directions below:

1. Log in to your LicensE account at LicensE.wi.gov

2. Locate and click on ‘Request Support’ in the blue ribbon at the top.

3. Create a support ticket with as much detail as possible including your FEIN to verify your account.

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To Change the Email Addressor Phone Number in Your Account:

1. Log in to your LicensE account at LicensE.wi.gov

2. Go to the upper right corner of the screen and click the down arrow next to your name.

3.  Select My Profile from the dropdown menu.

4. Click the Edit Profile button.

5.  Make the desired changes (email address, phone number or gender).

6. Save your updated profile information.

You will receive two emails: 

• The first email will be sent to your current email address notifying you of the change.

• The second email will be sent to your new email address with a confirmation link. 

You must click the confirmation link to complete the update. The link is valid for 72 hours. 

Note:

• Your username will automatically update to your new email address.

• You do not need to change your password.

Note to Organizations

Per Wisconsin Statute Section 440.11, organizations are required to update your name, mailing address, and email address within 30 days of the change.

In order to make these changes (or any profile changes), please follow the directions below:

1. Log in to your LicensE account at LicensE.wi.gov

2. Locate and click on ‘Request Support’ in the blue ribbon at the top.

3. Create a support ticket with as much detail as possible including your FEIN to verify your account.

To Change the Email Address, Phone Number or Gender (if you are unable to login): 

1. Log in to LicensE at LicensE.wi.gov.

2. Click the Request Support tab (located on the blue menu bar at the top of the page) to submit a ticket. 

Include the following information in your support ticket:

• Your full name

• The last 4 digits of your Social Security Number (SSN)

• Your date of birth (DOB)

• Your new email address

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Registration requires an SSN. How do I register for a LicensE account?

• Enter: 999999999 in the Social Security Number section

What do I need to include in my application?

• If you do not have an SSN, you will need to complete form #1051. Once completed, please upload it to your application in the Supporting Document section.

• #1051, Instructions for Applicants or Credential Holders Without a Social Security Number

You can log in and have no open/in-progress application: 

1.  Log into your LicensE account.

2. Click “Amendments” from the top menu.

3.  Select “Request for Amendment.”

4. Choose “Name Change” — this is where you can submit an amendment to change your SSN.

5. Upload the your Social Security card.

You can log in and currently have an open/in-progress application:

1.  Log into your LicensE account.

2. Click “Check Application Status.”

3. Locate your application and click the drop-down arrow under ‘Actions’ on the far right.

4. Select “Upload Documents.”

5. Upload your files under the “Other” section. 
   You cannot log into your account:

If you are unable to log-in, please submit a support ticket by clicking “Request Support” on LicensE.wi.gov and include a description of your request. In the support ticket, please include the last four of your SSN, date of birth and a description of the issue.

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1. Visit LicensE.wi.gov.

2. If you do not have an account, register for an individual or organization account. Please visit LicensE account Information page for detailed guidance on selecting your account type.

3. Click on “Apply for a License.” 

4. Use the dropdown menus to select the appropriate "Category" and "License Type".

5. Click “Next.”

6. Continue through the application and complete all required steps.

To find your requirements for your profession

1. Click on Licensed Professionals in the Quick Links at the top of the webpage.

2. Select your profession.

3. Review the different methods. Select the method that best fits your experience or circumstance.

4. Read the list of requirements noted under the "Before You Apply" and "How to Apply" sections.

To locate your draft application:

1. Log in to your LicensE account (LicensE.wi.gov).

2. Clink "License and Applications" on the top blue banner.

3. Click "My Applications."

4. Locate the correct application listed. The "Status" will be Draft.

5. To continue your application, click on the triangle under the action column.

6. Click "Continue."

1. Log into your LicensE Account (LicensE.wi.gov ).

2. Click on “Check Application Status.”

3. Review "Status" column.

or

1. Log in to your LicensE account (LicensE.wi.gov).

2. Clink "License and Applications" in the top blue banner.

3. Click "My Applications."

4. Locate the correct application.

5. Review "Status" column.

The “PAR” acronym stands for “Preliminary Application Reference”.

To locate your PAR:

1. Log in to your LicensE account (LicensE.wi.gov).

2. Clink "License and Applications" on the top blue banner.

3. Click "My Applications."

4. Your PAR number is listed under the Application No. column.

When entering a PAR number please enter all numbers and note there are no spaces before or after the dash.
Example: PAR-0001234567

Your Due Diligence is a checklist of items required to receive your credential.

Your Due Diligence is how the DSPS staff will communicate with you regarding your credential requirements.

To view your Due Diligences:

• Log in to your LicensE account at LicensE.wi.gov.

• Select “My Applications.”

• Click the triangle under the "Action" column.

• Choose “View Due Diligences.”

• The "Status" column will let you know if the item is "Met," Not Met," or "Not Applicable."

• Items listed as "Not Met" are items that are still need by DSPS.

• The "Notes" Column of yout Due Diligence will provide further written details or instructions about what is still needed.

Tip: If you are using a phone or tablet, rotate your device horizontally to view all dropdown options. If the option is still not visible, please use a computer.

1. Log into your LicensE Account (LicensE.wi.gov ).

2. Click on “Check Application Status.”

3. Locate your application and in the Action column click on the triangle.

4. Click on “Upload Documents.”

5. Under the Action column, you click on the symbol to upload the document.

6. Once you have uploaded your document, please click submit. If you do not click submit, it will not be sent to a reviewer.

Note: Please name your uploaded documents after they type of document with your name. For example: J. Doe, Certificate of Professional Education.

Tip: If you are using a phone or tablet, rotate your device horizontally to view all dropdown options. If the option is still not visible, please use a computer.

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Please submit a support ticket by clicking “Request Support” on LicensE.wi.gov.

1. Visit LicensE.wi.gov.

2. Click “File a Complaint" on the top blue bar.

3. Choose the category that best describes the complaint.

4. Continue through the prompts of the complaint form and submit.

 How do I create a support ticket?

1. Visit LicensE.wi.gov.

2. Click on “Request Support" on the top blue bar.

3. Click on the correct category and the type of assistance you need.

4. In the remaining fields, provide as much detail as possible so the customer service team can effectively assist you.

Additional Information (if applicable):

• If your question is about an application, please include the application number.

• If you requesting updates to personal identifiable information, please include your full name, date of birth and last four of your SSN, or your FEIN if it is a business license. 

1. Visit LicensE.wi.gov.

2. Choose “License Lookup" on the top blue bar.

3. Click on the dropdown of *Search By."

   1. Credential/License Number

   2. Individual Name

   3. Organization Name

   4. License Type

4. Search results will pop up below.

Additional helpful tips: 

If you are searching by credential/license number, the search needs to have space between the dash on both sides. Example: 1234 – 123

If you do not receive any results when searching by name, please utilize less in the search fields. 

• Example: 
  Category: Health
  Profession: Acupuncturist
  Last Name: Smith 
  First Name: John

• Instead use: 
  Category: Health
  Profession: Acupuncturist
  Last Name: Smith 

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Business / Health Professions:

Submit the Verification Request Form. Your request will be completed within 7-10 business days from the date it is received. 

Trades Professions

1.  Log in at license.wi.gov 

2. Submit a support ticket, click "request support" at the top of the page.

3. In the ticket be sure to include:

   1. The name of the credential holder.

   2. License number.

   3. Profession.

   4. Entity / State Agency to receive verification.

   5. Email address of entity/ State Agency.

4. "Your request will be completed within 10 business days from the date it is received. 

LicensE statuses that require action from applicant:

LicensE statuses that indicate the application is with Department staff:

The term credential is used universally to mean license, certification, permit, registration, enrollment and authorization.

If you are logged in to LicensE but cannot find your license or do not see an option to renew, there may be several reasons.

If you are logged into your account, but there is no renew button:

• Using a phone? Turn your phone sideways (landscape view) to see the Renew button on

• The right side of the screen.

• Is there a note or hold on your license? Your license may have a hold that prevents renewal. Read the note displayed with your license and follow the instructions provided.

There are several possible reasons your license may not appear in your LicensE account:

1.  Your renewal window is not open.

   • If you are trying to renew, your renewal application becomes available approximately 6 weeks before your license expires.

2. You may be logged in to the wrong LicensE account.

   • If you have more than one credential or account, such as an individual license and an organization license, make sure you are using the correct username and are logged in to the account associated with the license you are trying to access.

3. Your license may be associated with a duplicate LicensE account.

   • If you previously created more than one LicensE account, your license may be associated with a different account.

   • To have us help locate your license, submit a support ticket by selecting Request Support. Include:

     • Your license number

     • Date of birth

     • Last four digits of your Social Security number

     • The email address you would like associated with your account

     • For organization accounts, provide the last four digits of the FEIN instead of a Social Security number.

   • We will use this information to verify your identity and help determine which account your license is associated with.

4.  Your license may be in the legacy system.

   • For Health and Business professions, if your license has been expired for more than 5 years, it may still be in the legacy system and will not appear in LicensE.

   • To renew an expired license:

     • Select Apply for a License in LicensE.

     • Select the appropriate profession category and license type.

     • Select the Renewal After 5 Years application.

     • Complete the application.

     • Once the renewal is completed, your license will migrate to LicensE.

Tattooists: If your tattooist license has been expired for more than 5 years and you want to renew it, please submit a support ticket by selecting Request Support.

There are a few reasons why your license may not be showing up on your account.

1. Your renewal window is not currently open. Renewals open about 6 weeks prior to your license expiring.

2. You logged in to the wrong LicensE account. If you have an individual license and an organization license, please make sure you have entered the correct username and are logged into the correct account.

3. You may have created a duplicate account, and your license is on another account.

   1. Please submit a support ticket with your license number, date of birth, last four digits of your social security number, and email you would like on file.

   2. For organization accounts, we need the last four digits of the FEIN.

   3. Once we have your verifying information, we can check and better assist you.

4. For Health and Business professionals: If your license has expired over 5 years, it is currently in our legacy system. To renew your license, you will need to select “Apply for a license”, select the category and license type, and you will find the “Renewal After 5 Years” application. Once the renewal is complete, your license will migrate to LicensE.

5. NOTE: Tattooist – If your license expired over 5 years ago and you want to renew, please submit a support ticket by selecting “Request Support” on license.wi.gov

While your renewal is being processed your credential is still considered valid and active within the state of Wisconsin and without lapse since the last renewal. This is per Wisconsin State Statute 227.51(2). If you have submitted your renewal application and completed the associated fee payment by the final day of the renewal period, your license will remain valid until an adjudication has been made. 

Your license status may change once a final decision is made. If your license is approved, your active status continues without any lapse. If it is denied, the active status ends on the date of the adjudication. 

You can see that your credential is still valid and when an adjudication has been made by using the LicensE "License Lookup at https://license.wi.gov/s/license-lookup. Under “Search By” select “Credential/ License Number” enter your credential number, and then select “search. “You will see that while your credential is listed as “expired” that status will be listed as “License is current (Active).”